Hillcrest Veterinary Hospital
2211 Morello Avenue
Pleasant Hill, CA 94523
© 2011 Hillcrest Veterinary Hospital, All Rights Reserved
HOSPITAL SPECIALTY SERVICES
Monday through Friday
8:00 a.m.—6:00 p.m.
8:00 a.m.—4:00 p.m.
Hillcrest Veterinary Hospital Policies
Hillcrest Veterinary Hospital accepts all major pet insurance companies.
We recommend Trupanion Pet Insurance. Formed in 1999,Trupanion’s coverage features three important benefits: one simple plan, 90% coverage of actual veterinary costs for approved accident and illness claims, less exam fee and optional deductible, and there’s no payout limit during your pet’s lifetime.
Trupanion is major medical insurance, and allows you to choose a deductible from $0 to $1000. With a wellness exam by a veterinarian, Trupanion offers a 30-day coverage trial for a new puppy or kitten between eight weeks and one year of age.
For non-routine procedures, we always provide a written estimate. Please bear in mind that estimates may change based on findings during a procedure. If this occurs, we obtain your approval before proceeding, and we advise you of any anticipated additional costs. Of course, you are welcome to request an estimate for any recommended services at any time.
We know you understand that a small business like our hospital requires payment at the time of service. At your request, our team will discuss and confirm your payment options when you make an appointment.
Hillcrest Veterinary Hospital is happy to accept your check (with appropriate
Identification), or cash, and we honor credit or debit cards for VISA®, MASTERCARD®, and DISCOVER® for services and purchases. We will provide you with a receipt for all transactions.
Emergencies happen. If you’re faced with a veterinary emergency, in addition to your check or credit/debit card, we offer access to CareCredit®. CareCredit is a third-party provider that allows you to pay your financial obligation over time with monthly payments. If paid in full within six months, CareCredit charges no interest on the loan amount. On acceptance you can start treatment immediately. You can apply for CareCredit online or directly at Hillcrest. If you apply at Hillcrest, CareCredit sends an acceptance or denial while you wait. Acceptance allows an immediate opportunity to proceed with the recommended treatment.
For a pet emergency during business hours, please call us at 925-676-1909 before arriving with your pet. This ensures that the veterinarians and staff are prepared to respond to your pet’s critical needs immediately. Depending on our caseload and the severity of the problem, we may need to refer you directly to Contra Costa Veterinary Emergency Center, open 24/7, every day of the year. It is fully equipped to respond to all pet medical emergencies.
For everyone’s safety—pets and people—please leash your dog. Confine cats,
small mammals, and reptiles in a carrier.