Policies

FOR ANY RECOMMENDED PROCEDURE, a written estimate may be provided to you upon request. Please realize that unforeseen circumstances may necessitate additional or different procedures than those explained. However, every attempt will be made to contact you prior to a change in treatment. A deposit may be requested prior to treatment, and payment in full is requested at the time of discharge. We are pleased to offer a 10 percent discount to senior citizens. We accept cash, check, MasterCard, Visa or Discover. In the event of an unexpected surgical or medical emergency, we offer CareCredit, an independent medical loan program.

A RANGE OF APPOINTMENT TIMES is available from Monday through Saturday. Please call us at 676-1909 to schedule a convenient time for you and your pet to be seen by one of our doctors. For the safety of your pet, dogs should be on a leash at all times, and cats should be in an enclosed carrier.

IN THE EVENT OF AN EMERGENCY during business hours, please call the Hospital before bringing in your pet to ensure that the doctor and staff will be available to immediately respond to your pet's critical needs. After hours, please call the Contra Costa Veterinary Emergency Medical Clinic at 798-2900.